Trust & Safety

Safety & Trust Guidelines

How we verify and vet babysitters to ensure peace of mind for families in the Maldives.

Identity Verification

Sitters submit a scanned National ID or Passport alongside a live selfie. Administrators confirm matches and verify mobile numbers via OTP before approving.

Reference Check

Sitters list reference contacts. Administrators reach out directly to confirm employment dates, care duties, reliability, and conduct before verification.

Vetted Certifications

Sitters upload nursing, CPR, or child first-aid credentials. We confirm the issuing entity and validity dates before awarding the verified badge.

Understanding Sitter Badges

Verification levels help parents select sitters according to their vetting requirements and preferences.

🟢 Verified Sitter

Awarded when identity verification is approved. It means we have validated their government documents and mobile number. Profiles must have this badge to appear publicly.

🔵 Experienced Sitter

Awarded when a sitter has their identity verified and has successfully completed reference verification for childcare experience with a past employer.

⭐ Recommended Sitter

The highest trust level. Awarded to sitters who are fully verified, have 3 or more verified reviews from parents, and maintain a 90% or higher recommendation rate.